FAQ

Frequently Asked Questions — LoloTerra

Where does the name LoloTerra come from?
“Lolo” is a personal nickname, and “Terra” means Earth — representing a lifelong love for nature, minerals, and the stories they carry.

Are your stones natural?
Yes. All LoloTerra stones and specimens are 100% natural, unless clearly stated otherwise. We do not sell glass, synthetic crystals, or lab-grown stones.

Sourcing & Ethics

Where do your minerals come from?
Many of our pieces are sourced directly from Brazil, internationally recognized for its extraordinary minerals. Lolo has a deep personal connection to Minas Gerais, her home state and a historic center of mineral excellence. We also work with carefully selected miners and suppliers from other regions around the world.

Do you source ethically?
Yes. Ethical sourcing is a core value at LoloTerra. We prioritize small-scale miners, family-run operations, and long-standing relationships built on fairness, respect, and transparency.

What are the Heritage Collections?


The Heritage Collections are composed of rare, archival pieces originating from respected, long-standing mineral collectors. Many were collected years or decades ago and represent a level of quality and provenance that is rarely available today. Each piece is unique, limited, and offered only while available.

Do you work directly with miners as well?
In many cases, yes. LoloTerra has deep roots in the Brazilian mineral community, allowing us to work closely with miners and long-time dealers whenever possible.

Quality & Selection

How do you select your stones?
Each piece is hand-selected based on natural formation, clarity, uniqueness, and overall energy and beauty. No two pieces are ever exactly the same.

Will the stone I receive look exactly like the photo?
You will receive the exact piece shown, unless the listing clearly states it is a “similar to” item or part of a curated lot.

Do you sell one-of-a-kind pieces?
Yes. Many LoloTerra specimens and jewelry pieces are one-of-a-kind and cannot be restocked once sold.

Orders & Shipping

Where do you ship from?
All orders ship from the United States.

Do you ship internationally?
Yes, international shipping is available. Shipping costs and delivery times vary by destination.

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times depend on the shipping method selected at checkout.

Is my order insured?
Yes. All shipments are carefully packaged and insured for their value.

Returns & Exchanges

Do you accept returns?
Due to the nature of minerals and one-of-a-kind items, all sales are final unless the item arrives damaged or incorrect.

What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage, and we’ll make it right.

Custom & Special Requests

Do you offer custom stone sourcing?
Occasionally, yes. If you’re looking for a specific mineral or custom piece, please contact us directly.

Can I request a specific stone or size?
If available, we’re happy to help. Reach out through our contact page with your request.

Contact & Support

How can I contact LoloTerra?
You can reach us through the Contact page on our website or by email. We typically respond within 24–48 hours